Refund policy

RETURN AND REFUND POLICY

30-day returns
You may request a return within 30 days after delivery. To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, email aliakberraza7@gmail.com with your order number and the reason for the request. If the return is approved, we will provide the return address and instructions. Do not send an item back before receiving approval.

Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee. If the item is damaged, defective, or incorrect, Routine in Reach will cover the approved resolution or return cost.

Damaged, defective, or incorrect items
Email us within 7 days of delivery and include your order number plus clear photos of the item and packaging. After review, we will provide an appropriate replacement or refund when approved.

Exceptions
Gift cards, used items, and items marked final sale cannot be returned. These exceptions do not limit rights that cannot be excluded under applicable consumer law.

Cancellations
We can cancel an order only before fulfillment begins. Once an order has entered fulfillment, it must follow the return process above.

Refunds
We will notify you after the returned item is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

Exchanges
We do not process direct exchanges. If a return is approved, you may place a separate order for the preferred item.

Contact
Questions about returns and refunds can be emailed to aliakberraza7@gmail.com.